Frequently Asked Questions

Find answers to common questions about our greenhouse produce delivery service

We pick produce from our greenhouses in the morning and deliver it the same day or within 24 hours to customers across London and surrounding areas. Our tomatoes, cucumbers, peppers, and leafy greens are typically harvested between 6-8 AM and packed immediately in temperature-controlled facilities.

For orders placed before 2 PM on weekdays, we offer same-day delivery within the M25 area. Orders placed after this time or on weekends are delivered the following business day. This rapid turnaround ensures you receive vegetables and fruits at their nutritional peak, with maximum flavour and extended shelf life compared to supermarket produce that may have travelled for days.

Our 3-hectare greenhouse facility specialises in year-round cultivation of salad vegetables, vine tomatoes (including heritage varieties), English cucumbers, bell peppers in multiple colours, courgettes, and aubergines. We also maintain dedicated sections for herbs such as basil, coriander, parsley, and mint.

During spring and summer months, we expand our range to include strawberries and cherry tomatoes. All crops are grown using integrated pest management and sustainable practices. We rotate plantings every 8-12 weeks to maintain soil health and ensure consistent supply. Our climate-controlled environment allows us to produce premium quality vegetables even during winter months when outdoor growing is limited in the UK.

We provide both options to suit different customer needs. One-time orders are available through our website with no minimum purchase requirement, though orders over £25 qualify for free delivery within London.

Our subscription service offers weekly or fortnightly deliveries with three box sizes: Small (2-3 people), Medium (4-5 people), and Large (6+ people or restaurants). Subscribers receive a 12% discount on all produce and can customise their boxes by excluding specific items or adding extras. You can pause, modify, or cancel your subscription at any time with 48 hours notice. Many of our restaurant clients use the subscription service to ensure reliable supply of specific vegetables for their menus, while home customers appreciate the convenience of regular deliveries without needing to reorder.

We deliver throughout Greater London and into parts of Hertfordshire, Essex, and Surrey. Our primary delivery zone covers all postcodes within the M25, where we offer free delivery on orders over £25. For orders under this amount, a £4.50 delivery fee applies.

Extended delivery to areas outside the M25 (up to 15 miles beyond) is available for orders over £40, with a £7.50 delivery charge. We use refrigerated vans to maintain produce quality during transport. Delivery time slots are available between 8 AM and 8 PM on weekdays, and 9 AM to 2 PM on Saturdays. You can track your delivery in real-time on the day of dispatch and receive a 30-minute notification before arrival.

Quality control begins at the growing stage with daily monitoring of greenhouse conditions, including temperature (maintained between 18-24°C), humidity levels, and nutrient delivery through our hydroponic systems. Each crop is inspected during harvest, and only produce meeting our size and ripeness standards is selected.

After picking, vegetables are cooled to 4°C within 2 hours to preserve freshness and nutritional content. We use breathable packaging that prevents moisture buildup while protecting delicate items during transport. Our refrigerated delivery vehicles maintain consistent temperature until handover. If you're not satisfied with any item, we offer a full refund or replacement within 24 hours of delivery. We also provide storage tips with each order to help you maximise shelf life at home.

About Buxoce

Bringing greenhouse-grown produce from our farms directly to your doorstep across London since 2018

Buxoce started in 2018 when three horticulture graduates decided to address a growing concern in London: the disconnect between consumers and the origin of their produce. We established our first greenhouse facility in the outskirts of the city, covering 2 hectares dedicated to growing vegetables and fruits using sustainable methods.

Our founders, having studied controlled environment agriculture at the Royal Horticultural Society, recognized that greenhouse cultivation allows for year-round production while reducing water usage by 70% compared to traditional farming. This approach also eliminates the need for long-distance transportation, ensuring that produce reaches customers within 24 hours of harvest.

Today, we operate three greenhouse facilities totaling 8 hectares. Each facility specializes in different crops: one focuses on leafy greens and herbs, another on tomatoes and peppers, and the third on cucumbers and seasonal fruits. Our team includes 12 trained horticulturists who monitor growing conditions daily, adjusting temperature, humidity, and nutrient levels to optimize plant health.

Buxoce greenhouse facility with rows of fresh vegetables

We currently serve over 3,500 households across London, from Islington to Camden, Hackney to Westminster. Our delivery fleet consists of 8 electric vehicles, reducing our carbon footprint while maintaining punctual service. Orders placed before 2 PM are delivered the following day between 7 AM and 9 AM, ensuring produce arrives fresh for breakfast preparation.

The greenhouse environment provides several advantages. We control pest management through biological methods, introducing beneficial insects rather than using chemical pesticides. Our closed-loop irrigation system recycles 95% of water used. Temperature regulation allows us to grow Mediterranean vegetables like aubergines and courgettes even during British winters.

Each week, we harvest approximately 4 tonnes of produce. Our most requested items include heritage tomatoes (8 varieties), mixed salad leaves, English cucumbers, and bell peppers in five colors. We also grow specialty items like baby courgettes, rainbow chard, and purple sprouting broccoli based on seasonal availability.

Fresh harvested vegetables ready for delivery

Our Mission

We provide London residents with access to locally grown produce that maintains nutritional value through minimal time between harvest and consumption. By operating greenhouses within 30 miles of the city center, we reduce transportation emissions by 80% compared to imported alternatives.

Our commitment extends to transparency. Customers receive information about which greenhouse their produce came from, the harvest date, and the specific growing methods used. This traceability builds trust and allows people to make informed decisions about their food sources.

What Guides Us

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Sustainable Growing

We use 70% less water than field farming through drip irrigation and condensation recovery. Our greenhouses are heated using renewable energy sources, and we compost all plant waste to create growing medium for the next season.

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Local Distribution

All deliveries occur within London using electric vehicles. We complete routes efficiently to minimize energy consumption, and our packaging consists of returnable crates rather than single-use materials. Customers return crates during their next delivery.

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Complete Transparency

Every delivery includes documentation showing the harvest date, greenhouse location, and growing specifications. Our website features live updates from our facilities, including current crops and expected harvest dates for upcoming weeks.