Privacy Policy

Last Updated: January 2025

At Buxoce, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our fresh greenhouse vegetable and fruit delivery services.

1. Information We Collect

1.1 Personal Information

When you place an order or create an account with Buxoce, we collect personal information that may include:

  • Full name and contact details (email address, phone number)
  • Delivery address and billing information
  • Payment card details and transaction history
  • Dietary preferences and product selections
  • Account login credentials

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To fulfill your orders, arrange delivery of fresh produce, and process payments
  • Customer Service: To respond to your inquiries, provide support, and resolve any issues
  • Service Improvement: To enhance our website functionality, product selection, and delivery services
  • Marketing Communications: To send you promotional offers, newsletters, and updates about our greenhouse products (with your consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

Buxoce does not sell your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party companies that assist with payment processing, delivery services, and website hosting
  • Legal Authorities: When required by law or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale, or acquisition of our company

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  1. Access and Correction: Request access to your personal data and correct any inaccuracies
  2. Deletion: Request deletion of your personal information, subject to legal obligations
  3. Opt-Out: Unsubscribe from marketing communications at any time
  4. Data Portability: Request a copy of your data in a structured, commonly used format
  5. Withdraw Consent: Withdraw your consent for data processing where applicable

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Buxoce

45 Colebrooke Row
London, N1 8AF

Email: [email protected]

Phone: +44 20 7873 5912

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.